Email Click-Through Tracking
Wednesday, June 4th, 2008In my work as a Network Administrator for a school district, I run into problems with email click-through marketing techniques rather frequently. The specific problem is with click-through tracking of email advertising campaigns. Since we are a school district that provides internet access to minors, we tend to filter our internet traffic rather heavily. This filtering wreaks havoc with most click-through advertising emails.
For instance, an email is received inside of our network with a link to:
<a href="http://www.rs6.net/?kna76dv978y34qtib33t897jk1bt4hq3fr897&site=www.theactuallink.com">www.theactuallink.com</a>
The user thinks that when they click on theactuallink.com that they will be taken to theactuallink.com, they are instead taken to rs6.net and then bounced through to theactuallink.com. This causes a great deal of frustration with our users. We constantly receive phone calls that our internet filter is blocking theactuallink.com, when it is in fact blocking rs6.net, and rightfully so.
I imagine that this problem will only increase as more and more companies increase the amount of internet filtering they do to comply with various laws and regulations. So, what is the solution?
I would highly recommend never, ever rely on a 3rd party to bounce your links through. If you need to track the effectiveness of an email advertising campaign, then invest the time and resources to roll your own tracking. That or use a tool like Google Analytics that will not break the link even if the tracking itself gets blocked. I know that a large number of the emails are generated by non-profit organizations or businesses with limited budgets that are running their email advertising campaigns through a 3rd party, but I think the time has come to abandon the 3rd party and either hire the talent or develop it from within to avoid losing your audience entirely. There are a large number of free, open source applications that will allow you to run email advertising campaigns so the cost for software would be negligible. Hardware costs and requirements are ever decreasing as well, so the excuses not to are few.



